What you tell the Doctor, nurse or any health professional is subject to strict confidentiality rules. We cannot release information to other persons about any aspect of your care, without your consent or in exceptional circumstances determined by law (eg: informing public health services of infectious diseases)

Young people under 18 also have rights to medical confidentiality but we encourage young people to involve their families in managing their medical problems.
 

Patient Responsibilities

Please keep your appointment or cancel it with adequate notice.

Please arrive for your appointment on time, but be prepared to wait if your appointment is delayed.

Please request home visits only if you cannot get into the surgery due to a medical condition – having no transport is not a reason to request a home visit.

Please be polite to our surgery staff.  They are trying their best!

We do understand that illness can cause great stress for patients and their families. However, unreasonably offensive behaviour (violence or abuse) towards surgery staff will usually result in removal from the practice list.
 

Access to Medical Records

All medical records are confidential. You may consent to release of these records eg: to solicitors or insurance companies.

If you wish to view your records, please contact our Practice Manager.
 

Using your medical information

Your records are stored on computer and as paper records. We perform regular internal audits and reviews of our care. We are also required to take part in external audits for the PCT, to allow them to assess our standards of care. Patient details are anonymised for confidentiality purposes.